CRM and follow-upfor window tint shops.
Tint inquiries arrive from people asking about completely different jobs. A sedan, a storefront, and a house are three conversations with three timelines. When all three land in one inbox with no context, every reply starts from zero.
What a useful tint inquiry has to capture.
The intake is separated only by the work your shop actually sells. If you only tint vehicles, it never asks about a building.
The kind of job, as you sell it
Automotive, residential, or commercial appears only when the shop genuinely offers it. Nothing on the form implies a service you do not provide.
Vehicle or property context
Year, make, and model for a vehicle. For a building, the type of space and who has authority to approve the work.
Windows or areas involved
Which glass is in scope, since a two window job and a full vehicle or a full floor are not the same quote or the same schedule slot.
Film interest and existing film
The tier or option the customer is asking about in your own terms, and whether old film has to come off first. No legal shade or performance claim is stated by Cross X Agency.
Photos, location, and timeline
Photos for existing film or unusual glass, where the job is, and when they want it done. Enough to quote or to say honestly that it needs a look first.
Inquiry to completed job.
Vehicle work and property work usually move at different speeds. The pipeline holds both without pretending they are the same job.
Inquiry
One record with a source and an owner, whether it came from a call, a form, a message, or a referral.
Scope clarified
The job type, glass involved, existing film, and photos are captured, or the record shows what is still missing.
Quote or site look
A number for a straightforward vehicle, or a scheduled look for glass that has to be seen. Both are logged against the record.
Booked
A date on the calendar with the owner of the schedule attached, and the reminder sequence agreed in scope.
Completed
Work finished, record closed against its source, and follow up sent according to the approved sequence.
What gets installed.
We configure intake, pipeline stages, routing, and follow-up around the tint work you sell. Connected sources and automations are agreed in your proposal before installation.
The intake points agreed in scope
Website and landing page forms, the phone numbers you want tracked, and the message sources included in scope are connected so a new inquiry creates a record instead of living in whichever app it arrived in. Sources outside that scope are not claimed to be connected.
A pipeline that matches how you sell
Stages named after the real steps your business takes, so a glance tells you what is waiting on you and what is waiting on the customer. Stage names are set from your process, not from a template.
Assignment and routing
Every new record gets an owner. Routing rules are configured from the way your team already splits work, so nothing sits unclaimed while everyone assumes someone else picked it up.
The follow up agreed in scope
A first response, reminders on the records that go quiet, and the internal notifications your team needs. Automations are written to the sequence you approve. Anything requiring judgment stays with a person.
The system carries the path. Your team still runs the business.
What the installed system does
It catches every inquiry from the sources in scope, puts it in one place with an owner, starts the agreed first response, reminds someone when a record goes quiet, moves the work through named stages, and reports which sources turned into real jobs.
What your team still does
Answer the call, ask the questions the software cannot ask, quote and estimate honestly, book the work, update the real status when something changes, and do the job well. Software does not sell for you and Cross X Agency will not pretend otherwise.
Verified automotive systems work.
Named with the client's approval. Both are verified Cross X Agency website and CRM engagements for automotive businesses. Neither is presented as a case study for the specific niche this page describes, and no result is claimed for either.
Lusso Auto Design
Cross X Agency built the website and the CRM behind it, and produces recurring content for the shop. Inquiries from the site reach a pipeline instead of sitting in a shared inbox, and the team works from one place.
Henderson, Nevada. Website and CRM, plus recurring content.
Undercover Customz
Website and CRM built by Cross X Agency. The same pattern as above: a site whose forms and calls are wired into a pipeline with stages, an owner per lead, and the follow up agreed in scope.
Henderson, Nevada. Website and CRM.
What it costs.
Setup is scoped to the work.
What it costs depends on how many lead sources, pipelines, and automations we connect, and how much of your current setup stays. You get the scope and the number in writing before anything starts.
After launch there is a monthly amount for Cross X OS software and lite management of the installed system. If Cross X Agency also runs the wider marketing and growth work around it, that retainer is quoted for the business and is not required to keep the system running.
Before you buy.
Will the pages or forms state legal tint limits?
No. Cross X Agency does not publish shade limits, legal thresholds, or performance figures. Those are the shop's to state, and only from what the shop supplies and approves.
We already use shop software for scheduling. Does this replace it?
Not automatically. This is a scoped installation of the inquiry and follow-up path: where a request lands, what it captures, who owns it, and how the quote and booking are chased. If your scheduling or job software stays, we scope the handoff between the two rather than claim a swap. What connects and what does not is written into the proposal before anything is built.
What exactly is Cross X OS?
It is the software the installed system runs on: the CRM, the pipeline, routing, the agreed automations, tracking, and reporting. Lead Leak Fix is the one time installation that sets it up around your business. The $497 per month covers the software and lite management of what was installed.
Do I have to buy marketing from Cross X Agency too?
No. The installation and the monthly software stand on their own. If you later want Cross X Agency running the wider growth work, the agreed SEO, paid media, content, and conversion work sits in a separate custom retainer that is quoted for the business.
Answer tint inquirieswith real context.
Show us where tint inquiries land today and how long the first reply takes. We will map the path before recommending anything.