Privacy Policy

1. Information We Collect

Information You Provide: Name, email address, phone number, business name, website URL, and any other information submitted through our forms, client portal, or onboarding process.

Automatically Collected: IP address, browser type, device information, pages visited, referring URLs, and interaction data via cookies and analytics tools (Google Analytics, Meta Pixel, etc.).

Third-Party Sources: We may receive information from advertising platforms, CRM systems, and publicly available sources to enhance our services.

2. How We Use Your Information

We use your information to: (a) provide, maintain, and improve our Services; (b) communicate with you about your account, projects, and proposals; (c) process payments and fulfill contractual obligations; (d) send marketing communications (with your consent, where required); (e) analyze usage patterns to improve our website and services; (f) comply with legal obligations and protect our rights.

3. Information Sharing

We do not sell your personal information. We may share information with: (a) service providers who assist in delivering our Services (hosting, payment processing, email delivery, analytics); (b) advertising platforms for campaign management on your behalf; (c) professional advisors (legal, accounting); (d) law enforcement or regulatory bodies when required by law. All service providers are bound by confidentiality obligations.

3a. Text Messaging (SMS)

If you opt in to receive SMS/text messages from Cross X Films LLC, your phone number and consent will not be shared with third parties for marketing purposes. It may be shared with our SMS/CRM service providers solely to deliver the messages you've requested. Message and data rates may apply, message frequency varies, and you may opt out at any time by replying STOP or get help by replying HELP.

4. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), secure database hosting, access controls, and regular security reviews. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

5. Cookies & Tracking

We use cookies and similar technologies for: (a) essential site functionality (authentication, session management); (b) analytics and performance monitoring; (c) advertising and retargeting. You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

6. Data Retention

We retain your information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Client project data is retained for a minimum of 3 years after the end of the engagement. You may request deletion of your personal data by contacting us, subject to legal retention requirements.

7. Your Rights

Depending on your jurisdiction, you may have the right to: (a) access and receive a copy of your personal data; (b) correct inaccurate data; (c) request deletion of your data; (d) object to or restrict processing; (e) data portability; (f) withdraw consent. To exercise these rights, contact us at info@crossxagency.com. We will respond within 30 days.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the CCPA including: the right to know what personal information we collect and how it is used; the right to delete your personal information; the right to opt-out of the sale of personal information (we do not sell personal information); and the right to non-discrimination for exercising your rights.

9. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated via email.

11. Contact

For privacy-related inquiries:
Cross X Films LLC dba Cross X Agency
Email: info@crossxagency.com
Phone: +1 725-267-1101