Terms of Service

1. Acceptance of Terms

By accessing or using any services provided by Cross X Films LLC dba Cross X Agency ("Company," "we," "us," or "our"), including but not limited to our website, client portal, and all related services (collectively, the "Services"), you ("Client," "you," or "your") agree to be bound by these Terms of Service. If you do not agree, do not use our Services.

2. Services Provided

Cross X Agency provides digital marketing services including but not limited to: search engine optimization (SEO), pay-per-click advertising (PPC/Google Ads), social media marketing, web design and development, AI consulting, and related creative services. The specific scope of work for each engagement will be outlined in a separate proposal or statement of work ("SOW") agreed upon by both parties.

3. Client Obligations

You agree to: (a) provide accurate and complete information as requested; (b) respond to communications and approval requests in a timely manner; (c) grant necessary access to third-party platforms, accounts, and tools required to perform the Services; (d) ensure all materials provided to us do not infringe on any third-party rights. Delays caused by Client's failure to provide required information or access may extend timelines and do not entitle Client to refunds or credits.

4. Payment Terms

All fees are outlined in the applicable proposal or SOW. Unless otherwise stated: (a) deposits are due before work begins and are non-refundable; (b) recurring service fees are billed monthly and due upon receipt; (c) unpaid invoices are subject to a late fee of 1.5% per month or the maximum allowed by law, whichever is less; (d) we reserve the right to suspend or terminate services for accounts more than 15 days past due. Ad spend and third-party tool costs are the Client's responsibility and are separate from our service fees.

5. Intellectual Property

Client Materials: You retain ownership of all materials, content, and intellectual property you provide to us. You grant us a non-exclusive license to use such materials solely for performing the Services.

Deliverables: Upon full payment, you receive ownership of custom deliverables created specifically for you (websites, designs, copy) unless otherwise stated in the SOW. We retain the right to use deliverables in our portfolio and marketing materials unless you request otherwise in writing.

Our Tools & Frameworks: We retain ownership of all proprietary tools, templates, frameworks, processes, and methodologies used in delivering the Services.

6. No Guarantee of Results

Digital marketing results depend on numerous factors beyond our control including market conditions, competition, search engine algorithm changes, platform policy changes, and the quality of your products or services. We do not guarantee specific results including but not limited to rankings, traffic volumes, lead counts, conversion rates, or revenue outcomes. Any projections, estimates, or case studies shared are for illustrative purposes only and do not constitute guarantees.

7. Term & Termination

Unless otherwise specified in the SOW: (a) month-to-month services may be cancelled by either party with 30 days' written notice; (b) project-based work may be terminated by Client, but all fees for work completed through the termination date remain due; (c) we may terminate for cause immediately if Client breaches these Terms. Upon termination, we will provide reasonable transition assistance and deliver any completed work for which payment has been received.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CROSS X AGENCY'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY CLIENT IN THE THREE (3) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL.

9. Indemnification

You agree to indemnify, defend, and hold harmless Cross X Agency, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising out of or related to: (a) your breach of these Terms; (b) your use of the Services; (c) any materials or information you provide to us; or (d) your violation of any law or third-party rights.

10. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the engagement. This obligation survives termination of the agreement for a period of two (2) years. Confidential information does not include information that is publicly available, independently developed, or rightfully received from a third party.

11. Dispute Resolution

Any disputes arising from these Terms or the Services shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Clark County, Nevada, under the rules of the American Arbitration Association. The prevailing party shall be entitled to recover reasonable attorney's fees. This agreement shall be governed by the laws of the State of Nevada.

12. Modifications

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or through our client portal. Continued use of the Services after changes constitutes acceptance of the updated Terms.

13. Contact

For questions about these Terms, contact us at:
Cross X Films LLC dba Cross X Agency
Email: info@crossxagency.com
Phone: +1 725-267-1101

14. SMS Terms & Conditions

Program Description: By providing your phone number and opting in through our website forms, you consent to receive SMS/text messages from Cross X Films LLC dba Cross X Agency. Messages may include transactional communications such as appointment or consultation confirmations, account updates, project status updates, and other service-related notices. If you separately opt in to marketing communications, you may also receive promotional messages about our services, offers, and events.

Eligibility: You must be at least 18 years of age to opt in to receive SMS messages from us. By providing your phone number and opting in, you represent that you are 18 years of age or older.

Opt-Out: You may opt out of receiving SMS messages at any time by texting STOP in reply to any message you receive. After you text STOP, you will receive one final confirmation message and no further SMS communications will be sent to your number unless you opt in again.

Help & Support: For help with SMS messages, text HELP in reply to any message, or contact us at info@crossxagency.com or +1 725-267-1101.

Message & Data Rates: Message frequency may vary based on your interactions with us and the services you use. Message and data rates may apply depending on your mobile carrier and plan. Please contact your carrier for details about your messaging plan.

Carrier Liability: Mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission from your network provider and is not guaranteed by us.

Privacy: For details on how we collect, use, and protect your phone number and consent preferences, please review our Privacy Policy.