The quote requestsare already coming in.
Most shops do not have a traffic problem. They have a handoff problem. Calls go to voicemail while hands are in a bay, forms sit in an inbox with no vehicle details, and quoted jobs get one follow-up attempt. This is the installation that fixes that path.
Six handoffs.Any one of them.
The path from inquiry to booked job passes through six handoffs. The failure beside each one is what a shop usually calls a slow month.
The inquiry arrives
A call, a form, a text, or a message on a profile. In a shop these arrive while hands are in a bay.
Nobody knows how many came in yesterday, so nothing can be improved.
It gets captured
Every entry point writes to the same place, with the vehicle, the service, and the source attached.
Calls live in a phone, forms in an inbox, messages in an app nobody checks.
Someone owns it
A record is created in a pipeline with a stage and a person responsible for the next move.
A note on the counter is not a pipeline, and it disappears by Friday.
The reply happens fast
An immediate acknowledgment goes out, and the advisor is alerted while the driver is still comparing shops.
A callback the next afternoon reaches someone who already booked elsewhere.
Follow-up continues
Quoted jobs that did not book get a defined sequence instead of being forgotten after one attempt.
Most shops stop at one call, and the quote quietly ages out.
The outcome is recorded
Booked, quoted, or lost, on the same record, so the shop can see which services and sources produce work.
Without outcomes, every marketing decision next quarter is a guess.
What actually gets installed.
One connected path, built around how the shop takes work today rather than a generic funnel template.
Entry points
Forms on the service pages, call tracking, text, and profile messages all connected into one capture path, with the vehicle and service asked for at the point of request.
Records and routing
Pipelines built around how the shop actually works, so a wrap consultation and a same-day tint request do not follow the same track. Each new request is assigned and alerted.
Response and follow-up
Immediate acknowledgment, advisor alerts, and follow-up sequences for quotes that did not book. AI first response is configured only where the shop wants it and reviewed before it goes live.
Measurement and handoff
Sources tracked to booked work, reporting the owner can read, and documentation of who operates what once the installation is finished.
Scoped setup. One monthly.
Scoped setup
Installation of the lead path: entry points, pipelines, routing, response and follow-up, tracking, reporting, and handoff documentation. Scoped and quoted before anything starts.
$497per month
Cross X OS software and lite management: the CRM, pipelines, routing, automations, tracking, and reporting that keep the installed path running.
If Cross X Agency operates the wider growth system for the shop, including campaigns, search, content, optimization, and strategy, that retainer is quoted custom.
Cross X OS is the software, not a service.
It holds the customer records, the pipelines your advisors work from, the routing and alerts, the automated follow-up, the AI first response where the shop wants it, and the reporting that shows which services and sources produced booked work.
Nothing here asks the shop to learn a new philosophy. It asks that every request has a place to land and a person responsible for answering it.
Where this sits.
Cross X Agency has installed website and CRM work together for shops including Undercover Customz, and runs website, content, and digital work for Lusso Auto Design. Capture and follow-up is the layer that decides whether the traffic from search, social, and paid media turns into scheduled work.
Before you buy.
What is Cross X OS?
It is the software installed to run the shop's lead path: the CRM and pipelines, routing, automations, AI lead response where it is scoped, tracking, and reporting. It is not a separate service to learn, it is the engine underneath the installation.
Do we have to replace the system we use now?
Not necessarily. If the current CRM or booking tool can hold records, route requests, and report, it is connected and repaired. Replacement is only recommended when the existing setup cannot do the job, and that is agreed before anything moves.
Will the AI reply sound like a robot answering for our shop?
AI response is optional, scoped to specific situations such as an after-hours acknowledgment, and reviewed with the shop before it is live. It gathers the vehicle and service, then hands the conversation to a human.
Who runs it after installation?
The shop can. Installation ends with documentation and training, and the $497 per month covers the software plus lite management. If Cross X Agency operates the wider growth system, including campaigns, search, and reporting, that retainer is quoted custom.
What do we need in place first?
A website that can carry request forms and a person who answers the phone. If service pages or a quote path do not exist yet, that is scoped as automotive web design alongside the installation.
Find out how manyrequests you never saw.
Tell us how calls, forms, and messages reach the shop today. We will map the path, show where it drops, and scope the installation from there.